When purchased alongside a Galleon time-server, Gold support ensures that a replacement unit is built and stored, ready for distribution should your primary unit malfunction.
Our Network Time Server (TS) and NTP Server (NTS) products are supplied with free extended warranties of 3 and 6 years respectively.
These warranties are 'return to base', start from date of invoice and cover hardware faults only.
The customer must send the faulty unit back to us for all warranty work, we will then send the unit back to you. The Warranty only applies to hardware bought from us.
As stated above our standard warranty is return to base, this will inevitably lead to a certain amount of downtime in the unlikely event of anything going wrong.
However, we realise that our time servers are installed to control mission critical processes where any amount of system downtime will cost you money!
Our support packages are designed to minimise any system downtime and loss of revenue.
A replacement unit is built and stored with us. This is a dedicated, routinely tested unit, held just for you and is ready for immediate dispatch should your primary unit malfunction. This will cut down any downtime of your system!
Gold support is available for 3, 4 or 5 year periods.
When purchased alongside one of our time servers, Gold support ensures that a replacement unit is built and stored, ready for distribution should your primary unit malfunction.